Career
Work Experience
Senior Generative AI Specialist Solutions Architect
Amazon Web Services – ANZ AGS
Jun 2024 – Present
- Spearhead GenAI initiatives accelerating customer journeys from PoC to production using Amazon Bedrock and SageMaker
- Led development of global-first GenAIOps observability workshop with Langfuse, scaled to 28 events (~$1M ARR, avg CSAT 4.74)
- Led AIOps Squad and published GLOE (GenAI Lifecycle Operational Excellence) APG document (1.3K+ views)
- Collaborated with Bedrock service team on feature launch and best practice blogs
- Co-led APJ TFC focus areas; mentored 15 TFC AAoDs, graduated 8+ into AIML TFC
- Published 10+ AWS blog posts (21K+ page views), 2 AWS GitHub samples, 4 workshops
Senior AI/ML Technical Specialist (APJC)
Amazon Web Services
May 2021 – Mar 2024
- Provided AI/ML strategic guidance, operational reviews, and MLOps workshops to 30+ enterprise customers across APJC
- Led four GenAI projects: auto LLM eval pipeline, Codenator, GenAI Playground
- Organised first APJC Amazon Rekognition Bootcamp (200+ attendees, 23 cities, 4.76/5 CSAT)
- Authored/co-authored 12+ AWS blog posts and 10+ AWS sample GitHub repos
- Received 60 Accolades and 20+ AWSome Awards
Senior Data Scientist
WooliesX (Woolworths Group)
Oct 2020 – Apr 2021
- Built predictive models with 100M+ incremental sales impact
- Led NLP sentiment analysis project; promoted to Senior within 3 months
Senior Cloud Engineer – Big Data
Amazon Web Services
Jun 2019 – Oct 2020
- Became SageMaker SME and Global Master Trainer within one year
- Customer case rating 4.95/5 (standard 4.69) with 42/month resolve rate (standard 22)
Network Security Engineer
Westcon Group Australia
Nov 2013 – May 2016
- Reduced frontline escalation rate from 36% to less than 5% within four months
- Managed enterprise projects for major telco and financial services clients